1. Representation of Goods

Steelshed.ie makes every attempt to accurately represent the products that we sell. Product illustrations are only ever intended as a guide and may not be identical to the actual supplied goods, as the manufacturers may modify their products without notice. Some products will have to be assembled. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description they are expected to contact our company. Unfortunately, Steelshed.ie guarantee that every description will be correct or complete. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to let our company know of their concerns, and we will do our best to correct it. Steelshed.ie reserves the right to make any changes to an item’s description or illustration at any time, without notice.

2. Order Acceptance

2.1 General Acceptance

The acceptance of an order and the contract of sale will only ever be finalised upon notification of dispatch, which will be confirmed in the format of an e-mail, unless the purchase is made on site where we will notify the customer of delivery if the company is delivering it directly or the customer will be contacted directly by the designated third party courier. The contract of sale will only then be deemed as legally binding. The acceptance will be deemed, for all purposes, to have been effectively communicated to our customers at the precise time Steelshed.ie forwards a dispatch e-mail or presents or emails the customer with a receipt on site. Steelshed.ie is not liable for customers failing to receive this e-mail, or if the customer says that they do not want a receipt, on site; therefore, it is the customer’s responsibility to ensure that their e-mail address is correctly logged/provided upon checkout. Steelshed.ie is entitled to take payment of an order, prior to the acceptance and the finalisation of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations. Occasionally technical errors do occur, and Steelshed.ie reserves the right to cancel any transaction in which a product has been sold at an incorrect value and or amount. Only one voucher can be used in the same transaction. Each coupon is valid for a limited time only and expires on the date specified. Coupons are not available for all products.

2.2 Acceptance of a Customised or Personalised Order

Any order that contains personalised, customised, custom fit or any other type of product where an adjustment has been made, must be placed online. As all orders are placed online it is the customer’s responsibility to ensure that their design/modification is correct prior to creation, and Steelshed.ie cannot be responsible for any error that the customer may have made. Only text and graphics may be used to customise goods, not symbols. Steelshed.ie reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the product. Steelshed.ie retains the right to not customise any product if it does not wish to.

3. Shipping Information

3.1 General Information

Steelshed.ie works in partnership with third-party couriers such as NHL Logistics, DHL, DPD, and Fastway. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations. Large items such as big treadmills and spin bikes will be delivered kerbside on pallets. Customers must ensure sufficient space for unloading and make prior arrangements if needed. Drivers are not insured to enter premises or carry items inside buildings.

3.2 Delivery Receipt

A signature is usually required on receipt of goods. If no signature is available, acceptance of the item(s) is considered as confirmation. If an item is left on-site and is not requested for return within 14 days, it is deemed accepted.

3.3 Delivery Failure or Non-Delivery

If delivery fails, the courier will leave a calling card or attempt a phone call. Customers should follow the instructions on the card or contact the courier directly. If the customer does not respond within five working days, the parcel will be returned, and the customer will bear all postage costs.

3.4 Delivery of Damaged Goods

Customers receiving damaged goods should sign for them as "damaged" and contact our returns department within 14 days via email (info@Steelshed.ie). The item must be in its original packaging, fully disassembled, and accessible for courier pickup.

3.5 Delivery of an Incorrect Item

If an incorrect item is received, customers must email Customer Service within 14 days (info@Steelshed.ie). After this period, Steelshed.ie reserves the right to refuse any remedy.

3.6 Handling Heavy Goods

Many items are large and heavy. Customers should lift properly to avoid injury. Couriers are not insured to bring items inside premises. Please follow health and safety guidelines for lifting.

3.7 Minor Adjustments

Minor adjustments may be required during assembly. This is not classified as a fault but part of the assembly process.

4. Cancellation Policy
Steelshed.ie reserves the right to cancel any order, for any reason, at our own discretion without notice. The customer may cancel an order up to 14 days after receiving the goods, so long as the customer still possesses proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however the customer should contact our help department as a matter of urgency. Unfortunately, we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail or a verbal assurance over the phone, from our help department. Please e-mail: info@Steelshed.ie If an order is dispatched prior to cancellation the customer is liable for postage/delivery charges. Goods that are being returned through a third party courier, of the customer’s choice, must be fully insured and possess a tracking report, as our company cannot be liable for damaged or lost parcels. Our company can arrange a return service, however we do charge up to €100.00 per item, depending on the size of the item, and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, which Steelshed.ie is not responsible to provide. If the returning item(s) are insufficiently protected, we have the right to refuse any returned item. Any parcel(s) that are refused by Steelshed.ie will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. The address for returns is: Steelshed.ie, Woodstock, Carrigtwohill, Co. Cork, T45T327, Ireland. Only on receipt of the goods back to our warehouse will a refund be arranged. A refund can take up to 10 working days to process, from the day that Steelshed.ie physically receives the item back, due to the banks, and our own administrative processes. Stripe or other similar payment software refunds can take up to 10 days. Certain products can take up to 14 working days to refund. Please contact our Customer Service Department if you have any queries. Refunds for returned goods can only be processed upon Steelshed.ie receiving the item(s) to our premises in good condition, in it’s original packaging.
IMPORTANT: If a customer contacts our company after the specified fourteen days for online purchases, Steelshed.ie has the right to assume that the order has progressed to completion. The customer will not have an automatic right to a refund. If you purchase the item from us at our warehouse, you do not have a right to a refund for a change of mind.
5. Returns and Refunds
Merchandise purchased at Steelshed.ie may be returned to our warehouse if the customer informs us of their intent to return goods within 14 days of purchase. They must then send back or hand over the goods not later than 14 days from the day on which they informed us of their decision to cancel. All goods that are returned must be as new with no damage or signs of use, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to refuse the returned item. Any parcel(s) that are refused by will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. For hygiene reasons, any item that is used on, near or against a persons body directly such as hand grips, slam balls or any item of this nature can not be returned, unless the item has plastic packaging around the whole item and that this plastic is intact. This will be stated explicitly on the product page of all affected items. Refunds will be made via the same payment method that was used by the customer to purchase the item(s) in question, from Steelshed.ie and in line with statutory requirements. Personalised, customised, custom fit, or any other type of product where an adjustment has been made from the ‘norm’, at the customer’s request, is non-returnable. If personalised goods are returned they will be returned to the sender. Any parcel(s) that have to be returned by will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. Unless there is a discrepancy in which the customer is expected to contact our returns department via e-mail. Please e-mail: info@Steelshed.ie The customer will be responsible for return postage, €7.50 per box, each way (i.e. collection and/or delivery), if the item is under 30kg weight, or €50 each way, (i.e. collection and/or delivery), if it’s on a wooden pallet, i.e if. the item weighs more than 30kg. Steelshed.ie will determine which return method has to be employed in order for goods to be returned, safely. If the goods are faulty, damaged or different from those ordered, please contact our returns department, within fourteen days of delivery. The returns department can be contacted via e-mail. On receipt of the customer’s e-mail our returns department may ask for a photograph, in order to provide a swift and acceptable outcome. This very often being an immediate exchange. Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 5.30pm. A specific time slot cannot be specified. Please e-mail: info@Steelshed.ie In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. The reason why we correspond directly with the manufacturer, is to ensure that there are no repetitive faults or problems that either party should be aware of. We remain safety conscious throughout the returns procedure, to ensure reliability not only in our products, but also our customer’s trust in our service. If the goods have been ordered in error or if the customer would like to return the goods for any personal reason we would be happy to refund the goods in full. Equally, we can arrange a free exchange delivery*, on the return of the customer’s original order. To arrange a refund or an exchange, the item(s) must be returned within 14 days of the date of the original delivery. *Standard delivery service only, any outstanding balances on products will have to be paid Prior to returning the goods, please contact customer care, to inform them of the reasons for return and to obtain the necessary authorisation. The Customer Service department can be contacted via e-mail. Please e-mail: info@Steelshed.ie After receiving an authorisation e-mail from our customer care team, please return the goods, via a recorded and insured delivery:
Steelshed.ie, Woodstock,
Carrigtwohill, Cork, T45T327, Ireland.
Our company can arrange a return service, however we do charge €15.00 or €50 each way depending on weight* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which Inthemarket.ie is not responsible to provide. The charge is subject to change, at the discretion of Inthemarket.ie As a company, Steelshed.ie will endeavour to sort out any problem within five days of receiving the complaint.
IMPORTANT: Customers are required to retain proof of purchase, and should be able to produce this upon request. In the instance where the customer, who has requested a refund, refuses to return an item to Steelshed.ie any courier charges that are incurred by Steelshed.ie will be deducted from the refund amount.
6. Complaints Procedure
Our aim is to deal with any problems or concerns within five working days, however during peak times a response may be delayed. The majority of written issues, should be dealt with withing one working day of receipt of an issue. In order to prevent any disappointment, we recommend that any complaints are sent via e-mail, however we will happily respond to any letter in due course. In response to any complaint we will explain what actions we intend to take to resolve the complaint, and request any further information if necessary. Steelshed.ie monitors all complaints, and logs any suggestions a customer may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable. If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department.
E-mail: info@Steelshed.ie Or post to
Steelshed.ie
Woodstock,
Carrigtwohill, Co. Cork, T45T327.
7.1 VAT
All prices are inclusive of Value Added Tax.
VAT receipts are available upon request from the following
E-mail address. Please e-mail: info@Steelshed.ie
7.3 Invoices
All invoices are sent electronically via e-mail on payment online or over the phone, and not in paper format with the customer’s delivery. receipts may be issues on request when purchasing on site. Unfortunately, our company cannot be liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout. Unfortunately Inthemarket.ie cannot reproduce an identical confirmation e-mail; however we can confirm the order in an invoice format. Invoices are available upon request from the following address. Please provide an Order Number or the name on the order along with one line of the delivery address in order for us to identify the customer correctly.
Please e-mail : info@Steelshed.ie
7.4 Product Reviews
We publish a selection of reviews on our products. These product reviews are there to help customers make informed buying decisions. However, we do not publish all reviews, and reserve the right not to publish any given review, without reason. Common reasons for not publishing a review include: · Inappropriate language such as swear words · Rating the product based on shipping or customer service issues. We want to encourage reviews on the products themselves, and whilst we agree it’s an important part of a buying decision, since different products will ship with different couriers, it isn’t a consistent criteria. Equally, if you’ve had a bad customer service experience, this is specific to your particular order, rather than the product itself. ·Bad spelling/grammar – if we can’t easily understand the gist of what you are saying, we may not publish the review · Mentions of competitors · Mentions of a different product to the one you are reviewing – in most cases this confuses the review when taken out of context, although a like-for-like comparison is acceptable · Specific price information – our prices are constantly changing, of course mention whether it is good value or not, but not a specific price · Product not received or product ordered incorrectly – if you’ve not received the product you meant to buy, the review you leave can’t be a fair assessment of it · Reviews that don’t add anything – the reviews are here to help customers make good buying decisions. If a review of a green shirt is “this shirt is green”, that doesn’t add, whereas “a very bright green” adds more information
8. Disclaimer
Steelshed.ie, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any Steelshed.ie product or website. The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however, the product must remain within the warranty period. Defects and damages due to loss, theft, fire, water, or a natural disaster. Failure or damage caused by improper use, carelessness (knocks, over oiling of gym equipment, dents, etc.), or accidents. Failure or damage caused by unjustifiable repair or modification. Steelshed.ie does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977.
8.1
‘The guarantee is invalid if any item requiring assembly is not assembled exactly according to the instructions provided.’
9. Privacy Policy
Steelshed.ie Privacy Policy Steelshed.ie is an Irish owned online retail business. Serving the international community. It is based in Cork in the Republic of Ireland. We have over 25 years experience delivering products of outstanding quality at affordable prices. Steelshed.ie is called Bunanstua Ltd and trades as Steelshed.ie This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?
Steelshed.ie collects the following data:

• Personal identification information (Name, email address, phone number, etc.) for the purposes of processing your order

How do we collect your data?
You directly provide Steelshed.ie with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

Steelshed.ie collects your data so that we can:

• Process your order and manage your account.
• Contact you with special offers on other products and services we think you might like.

When Steelshed.ie processes your order, and you use our Credit Services provided by Humm, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Steelshed.ie securely stores your data in the UK, securely.

Steelshed.ie will keep your data for as long as your warranty runs for and longer if we require it to provide a repair service to you. Once this time period has expired, we will delete your data. We can delete your data upon receiving a written request.

Marketing

Steelshed.ie would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Steelshed.ie from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email info@Steelshed.ie

What are your data protection rights?

Steelshed.ie would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Steelshed.ie copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Steelshed.ie correct any information you believe is inaccurate. You also have the right to request Steelshed.ie to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Steelshed.ie erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Steelshed.ie restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Steelshed.ie processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Steelshed.ie transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 0214389345

Or write to us: Woodstock, Carrigtwohill, Co. Cork, T45T327 or email info@Steelshed.ie

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Steelshed.ie uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Steelshed.ie uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Steelshed.ie uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Monitoring Software

When a customer has a technical issue, we may utilise software to replicate their movements on Steelshed.ie in order to fix their issue. This is only done with the full permission of the customer.

Privacy policies of other websites

The Steelshed.ie website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Steelshed.ie keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 01/03/2023.

How to contact us

If you have any questions about Steelshed.ie’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@Steelshed.ie

Call us: 0214389345

Or write to us at: Woodstock, Carrigtwohill, Co. Cork, T45T327

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Steelshed.ie has not addressed your concern in a satisfactory manner, you may contact the Data Protection Commission Commissioner’s Office.

Email: info@dataprotection.ie or by telephone at 01 765010

9.1 Credit/Debit Card Security

All credit and debit card details are deleted immediately after being charged.

Steelshed.ie reserves the right to keep encrypted card information on file for the purposes of any refunds, should they be required.

All financial transactions carried out with Steelshed.ie take place using secure servers. All information is encrypted using state-of-the-art SSL software. This software ensures that no third party can access our customer details.

All sites are scanned daily by an independent security company to detect and resolve any vulnerability.

All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members.

In the instance where orders are taken over the phone, recording of calls is paused whilst payment details are given by the customer.

9.2 General Information Security

Steelshed.ie is committed to protecting our customer’s privacy. We only use the information we collect from their shopping experience to process an order. We will only use the information that we collect about our customers lawfully, and in accordance with the Data Protection Act 1988 and the Data Protection Act 2018.

9.3 More Information

Please read on to find out more about our privacy policy.

What information do we collect?

When a customer creates an order, we require the following information: their name, shipping address, contact number, e-mail address, and credit/debit card details. This information allows our company to process the customer’s order.

How do we protect our customer’s information?

The personal information which we hold will be held securely in accordance with our internal security policy, in accordance with the Data Protection Act 1988 and the Data Protection Act 2018.

Do we use cookies?

Yes, we do use cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on our customer’s computer by their browser. We use cookies to enable the customer to hold the contents of their shopping basket between visits. We do not store any personal information within these cookies.

Do we sell our customer’s information?

Steelshed.ie does not sell any information about their customers. We will not forward any customer details onto any third party, at any time or for any reason, unless legally obligated.

If a customer has queries regarding our privacy policy, they are recommended to contact our company.

Email: info@Steelshed.ie

Phone: 00353214389345

Postal Address:
INTHEMARKET.IE
Woodstock,
Carrigtwohill, T45 T327
Cork, Ireland

10. Safety and Disclaimers

10.1 A video or picture of any fault in any product must be sent to Steelshed.ie via email, text message, or any of the communication methods utilized on the website.

10.2 To ensure your safety, please see your physician before starting a fitness or weight training program. If you feel unwell when using the equipment, contact your GP immediately...

10.3 Defective, broken, or worn parts that need repair or replacement must be reported immediately.

10.4 When assembling flat pack products, please follow instructions carefully and only use the parts supplied...

10.5 Dog runs and hen runs should be secured. Covers/Roofs should be removed during a storm or heavy weather...

10.6 Exclusions for Storm-Related Damage: Our warranty does not cover any damage to items resulting from storms...

10.7 Treadmills can be dangerous if used improperly. Follow all safety precautions...

10.8 Spinning bikes can be dangerous if used improperly. Follow all safety precautions...

10.9 Do not have water near electronic machinery. Keep dust off moving parts.

10.10 Keep children away when assembling items...

11. Service Level Agreements (SLA’s)

Repairs: 15 Working days (All repair issues must go through our online troubleshooting first, where applicable)

Delivery: 2 – 4 working days

Delivery of assembled items: 2 – 6 working days

Response to electronic written queries: 1 working day

12. Social Media Competitions/Promotions Terms and Conditions

Competitions are open to Republic of Ireland residents aged 18 and over...

The competition’s start and end dates will be disclosed in the promotional article...

Winners will be picked at random...

Steelshed.ie reserves the right to withdraw or change this competition...

13. Product Guarantee

Our guarantee for all products is 12 months, unless stated otherwise...

If you are not entirely happy with your purchase, please see our Returns and Refunds policy...

14. Financing through Humm

14.1 How to Apply: When you select any Product on Steelshed.ie, you will see the ‘Humm’ logo...

14.2 Purchases between €80 – €499.99: Do not incur interest...

14.3 Eligibility Criteria: Must be 18+, provide proof of PPS number, be an Irish citizen...

14.4 Disclaimer: Steelshed.ie is not responsible for approving applications or any dealings with Humm...

15. Modification of Terms and Conditions

Steelshed.ie reserves the right to modify our Terms and Conditions...

16. The Waste Electronic and Electrical Equipment Regulations (WEEE Directive)

Regarding the WEEE Directive of the European Union, Steelshed.ie is committed to upholding its producer responsibilities...

16.1 Markets

We deliver to Republic of Ireland, United Kingdom, and all European Union member states only.